LILY MCKAY

The Ambiguity Architect

Modernizing Talent in the Agentic Era.

15+ years of bridging executive vision and employee reality, creating people-centric learning, change, and engagement programs through a UX lens to drive AI adoption and leadership alignment.

Explore the Narrative

Core Pillars

Professional Identity

Ambiguity Architect

Leading through high-stakes change (M&A, global crises, rapid scaling) while maintaining psychological safety and business continuity.

The UX/UI Lens

Treating employee programs as products, focusing on user-centric design, information architecture, and digital experience.

Data-Driven Builder

Moving from gut feel to listening loops, using performance metrics and engagement to measure ROI.

The Framework

AI Enablement via OCM

Organizational Change Management as the engine for workplace transformation.

Proof of Impact

Experience Narrative

2025 – Present

Consultant, Talent & Comms

Alotten Strategic HR Management

Spearheading AI engagement for The Knot Worldwide; architecting FY’26 L&D strategies and AI enablement roadmaps.

  • AI Strategy: Implementing generative workflows for talent enablement.
  • Leadership: Aligning senior stakeholders with agentic workforce adoption.
2022 – 2025

Principal People Dev Partner

SolarWinds

Directed change strategy for a $1B organization during high-stakes CEO transition and business divestiture.

  • Executive Advisory: Advised three CEOs on narrative strategy.
  • OCM: Orchestrated major SolarWinds MSP spin-off operations.
2015 – 2022

SM, Employee Experience

SolarWinds

Led global engagement for 12+ acquisitions, using UX principles to reduce digital fatigue for 2,000+ employees.

  • UX Architecture: Launched global SharePoint-based intranet.
  • Visibility: Developed high-impact executive storytelling series.
2014 – 2015

SA, Talent Management

Dimensional Fund Advisors

Rebuilt global performance management, transitioning the firm toward a high-transparency culture.

  • Performance: Codified talent goals into practical workflows.
  • Listening: Integrated 360-degree feedback loops globally.

Let’s connect.

Ready for the Agentic Era? I am architecting the future of employee engagement—let’s discuss your transformation strategy.